We often face issues with our hotel bookings while traveling and in some extreme cases we end up canceling our trip which is regarded as unfortunate for an industry that makes their bread out of customer satisfaction. Unfortunately, in recent days, the number has increased to such an extent that the sector started to face severe loss of profit.
The number of grievances was rising due to poor service quality, and the websites which provide hotel booking service with inadequate information was the main culprit. The number of such websites was increasing in number as it is one of the largest profit-making industries across the globe, but the poor service was taking a toll on that profit and the need for some sites or booking portals were becoming necessary that prioritize customer satisfaction over profit.
One such website named Reservations.com which was established in 2014 under the guidance of Yatin Patel was providing quality service with adequate information. The company with its primary objective of customer satisfaction started its journey from Orlando, but within a short time, it became one of the best globally.
What makes them one of the best?
The USP of the company is to provide their client with all relevant pieces of information so that they can make an informed decision. While booking a hotel we often have doubts such as whether the room comes with parking service or not, or whether the hotel is Wi-Fi enabled or not which may seem to be very trifle at times but turn out to be a party spoiler.
The wide range of service provided by the company:
Apart from hotel booking, they provide car rental service which is as good as the hotel booking service. The staffs working for this brand is quite less in number, but they are more than efficient to handle substantial traffic in a short time. The toll-free customer assistance is active for twenty-four hours for every day of the week.