Have you ever visited Kroger store? What is your experience of shopping on this store? What did you gain from shopping on this store? These are some important questions for every shopper on any store. But we’re concerned here about shopping at Kroger stores or its subsidiary. Kroger is a leading chain of superstores operating in many states of North America. You can shop and win discounts here. You can also participate in great deals by becoming Kroger’s loyal customer. You can win rewards and fuel points on your shopping and save on you next shopping and gas filling on any of the Kroger stores and gas stations respectively.
Advantages of Kroger feedback survey participation
One of the ways to gain benefits of shopping on Kroger stores and filling fuels on Kroger gas stations is through use of your customer loyalty card. There’s another way by which you can gain advantages of Kroger rewards. This is your participation in KrogerFeedback. You may not be aware of this way of winning rewards, but it’s true. Kroger offers this option to its customers. The main reason Kroger conducts these surveys is to seek views of its customers on Kroger products, shopping and deals. Kroger seeks relevant information from its customers through survey details and instructions. The information sought in this way is important for the company to effect improvement in product quality and customer service. The company’s decisions are based on what customers’ feedback about quality of products and service.
Relevance of customer satisfaction
Customer satisfaction has a correlation with business operations because every satisfied customer has tendency to bring more customers, and every dissatisfied customer creates a lesson for the company to understand what its customer wants and to make improvements based on customer feedback. Thus, customer should be the main focus and customer satisfaction should be the main goal. The customer satisfaction is always pinpointed in company’s expansion policies.